Privacy matters before you create an account, not only after you place a bet or request a withdrawal. Chatki Bet is committed to clear, secure handling of personal information for visitors and eligible adult players in Ethiopia. This Chatki Bet Privacy Policy explains what information we collect, why we use it, and how you can ask questions or submit a privacy request through Contact Us.
This policy applies to the Chatki Bet website, mobile version, app services, account registration and login, deposits, withdrawals, sports betting, live betting, Keno, games, bonuses, customer support, and communications. We collect only information reasonably needed for operational, security, lawful, regulatory, and customer-service purposes.
Who We Are
Chatki Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to applicable rules, eligibility requirements, regional restrictions, and the operator’s terms. Information about the platform and operator identification is available on our About Us page. Users should verify the current licensing and regulatory status through the latest information available from the competent authority and our License & Regulation page.
For this policy, “personal data” means information that identifies you directly or can reasonably be connected with you, such as your contact details, account-holder information, transaction records, or device identifiers. “Processing” means collecting, recording, using, storing, reviewing, sharing, or deleting that information.
Information We Collect
Chatki Bet personal data may be received when you browse the platform, register, sign in, use a payment method, place a bet, participate in a promotion, or contact support. The categories can include:
- Account data: name, phone number, email address, date of birth, username, and password-related security information.
- Identity and verification data: identity documents, age-check results, KYC requirements information, customer due diligence records, and fraud-prevention indicators.
- Transaction data: deposit and withdrawal requests, payment authorization details, balance history, payment method information, bonus activity, and records of transaction.
- Betting and gaming data: bets placed, odds accepted, settlement results, live betting activity, Keno activity, game sessions, and promotion participation.
- Technical data: IP address, browser type, device type, operating system, app version, cookies, log files, and security-monitoring signals.
- Communication data: support messages, emails, complaints, chat records, and call information where applicable.
- Responsible gaming data: deposit limits, self-exclusion requests, account restrictions, and risk indicators relevant to responsible betting measures.
For example, an identity check may be required before a withdrawal can be completed or where account activity requires verification. Chatki Bet data protection practices are intended to limit collection to information needed for the stated purpose rather than obtaining unnecessary sensitive data.
How We Use Personal Data
We handle information to create and administer accounts, confirm age eligibility, provide secure login, process deposits and withdrawals, settle bets and winnings, and apply bonuses or promotions in line with their conditions. Betting account data may also be reviewed to investigate duplicate accounts, payment abuse, bonus abuse, suspicious betting patterns, or attempts to access another person’s account.
Technical and usage information helps us maintain website and app performance, identify errors, improve games and customer support, and protect the platform against unauthorised activity. We may send essential service messages, such as account-security alerts, payment status updates, verification requests, changes affecting your account, or responsible gaming notices.
Marketing communications may be sent only where permitted and subject to available preference controls or opt-out options. Data may further be used to meet applicable Ethiopian laws and regulations, tax, accounting, anti-money-laundering, licensing, consumer protection, and compliance requirements.
Legal Basis / Lawful Reasons
Chatki Bet may process personal data when it is necessary to provide requested services, administer an account, complete a payment or betting transaction, comply with legal obligations, prevent fraud, protect users and the platform, resolve disputes, or establish and defend legal claims. Where required, we may rely on your consent, including for certain communications or non-essential tracking technologies.
The exact lawful reason can depend on the activity. A withdrawal verification request, for instance, may be necessary for payment security, identity verification, and record-keeping obligations. Where the operator provides more specific legal bases, those details should be confirmed through compliance documentation.
Cookies and Tracking
Cookies are small files placed on your browser or device. Similar technologies may be used to keep you signed in, remember preferences, recognise security risks, analyse traffic, measure page performance, and support permitted marketing measurement. They can be particularly useful when a player moves between a mobile browser and an app session.
Cookie controls may be available through your browser or device settings, although disabling certain cookies can affect login, preferences, or platform functionality. Read our Cookie Policy for further information.
Data Sharing
Chatki Bet does not sell personal data as a product. Access may be provided to trusted third parties only where necessary to operate services, meet compliance requirements, or protect legitimate interests. These parties can include payment processors, identity verification providers, hosting and cloud infrastructure providers, security and analytics tools, customer support systems, professional advisers, and authorised service channels.
Information may also be disclosed to regulators, law enforcement bodies, courts, or other competent authorities when disclosure is legally required or necessary to protect users, investigate fraud, or respond to a valid request. Third-party access should be limited to the relevant purpose and subject to appropriate confidentiality, security, or contractual controls.
International Transfers
Some contracted third parties may process information outside Ethiopia. When international processing is relevant, Chatki Bet will seek to ensure that transfers follow applicable legal requirements and use suitable safeguards appropriate to the nature of the information and the service involved.
Data Storage and Retention
We retain data only for as long as reasonably necessary for account operation, payment processing, betting settlement, financial records, dispute handling, fraud prevention, responsible gaming records, and applicable regulatory requirements. Retention periods can differ by record type and may continue after account closure where legal, security, accounting, or regulatory duties require it.
A request to delete information does not always mean that every record can be erased immediately. For example, records connected with completed withdrawals, complaints, or fraud reviews may need to be retained for a lawful period.
Security Measures
Chatki Bet account security depends on both platform controls and careful user behaviour. We use reasonable technical and organisational measures to protect personal data, including access controls, encryption where appropriate, secure login systems, monitoring, internal procedures, backups, fraud-detection measures, and staff confidentiality obligations.
Step 1: Confirm that you are using the official domain or authorised service channel before entering account or payment information. Step 2: Keep your password and verification codes private. Step 3: If you notice unusual activity, change your credentials where possible and report it promptly through Contact Us. Use the official Chatki Bet login page rather than links received from unknown sources.
User Rights
Depending on applicable data protection laws, you may have the right to request access to your personal data, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, or information about how your data is handled. You may also withdraw consent where processing is based on consent, without affecting earlier lawful processing.
To make a request, contact us through Contact Us and provide enough information for us to identify your account safely. We may ask for verification before responding, because releasing account information to the wrong person would create an account-security risk. Certain requests may be limited when records must be retained for legal, financial, security, fraud-prevention, or regulatory reasons.
Age Restrictions and Children’s Data
Chatki Bet services are intended only for eligible adult users. We do not knowingly collect or process personal data from underage users for betting or gaming purposes. If a parent, guardian, or user believes that underage information has been submitted, please contact support so that the matter can be reviewed. See our Age Restriction Policy for the applicable age restriction rules.
Responsible Gaming and Account Restrictions
To support responsible betting measures, Chatki Bet may process information about account activity, deposit limits, time-related controls, self-exclusion requests, account restrictions, and relevant risk indicators. These controls are intended to help apply platform rules, protect vulnerable users, and meet compliance requirements where applicable.
Responsible gaming information is not used to encourage further play. A player who needs to set limits, request self-exclusion, or understand account restrictions should review Responsible Gaming and contact support through an authorised communication channel.
Terms, Bonuses, and Payments
This Privacy Policy operates alongside our Terms and Conditions, payment checks, anti-fraud controls, and promotion rules. Data may be required to verify eligibility for a Chatki Bet bonus code, settle activity connected with Chatki Bet sport betting or Chatki Bet live, and maintain accurate records for games such as Chatki Bet keno.
Before registering or authorising a payment, review the relevant conditions for verification, transaction limits, processing time, potential fees, withdrawal procedure, and complaint-handling procedure. In a typical user scenario, preparing accurate account-holder information and using a payment method in your own name can reduce delays caused by necessary security checks.
Updates to This Policy
Chatki Bet may update this Privacy Policy when services, data processing activities, security practices, legal requirements, or regulatory expectations change. The current version published on this page applies from the time it is made available. We encourage users to review the policy periodically, especially before submitting verification documents, using new payment features, or changing account preferences.
Author: Saba Mekuria
Saba focuses on Ethiopian localisation and editorial clarity. She checks ETB references, mobile-payment terminology, regional examples, and natural Ethiopian English. She avoids forced cultural references and ensures that occasional Amharic wording remains accurate and useful.